Return Policy

• If you receive merchandise that appears to have been damaged during the delivery process, please contact your local UPS office listed in your phone directory or call 1-800-742-5877.

• Derma-Grip products are manufactured to rigid quality control specifications and warranted to be free from defects. Defective products brought to our attention within six months of purchase will be replaced at no charge to our customer. Please contact Derma-Grip to request a Return Authorization number before shipping material to Derma-Grip. COD or collect shipments will not be accepted without a valid Return Authorization number. Proof of purchase, batch number (located on each container) and a sample may be required for quality and performance evaluation prior to issuing a Return Authorization.

• Please send returns and exchanges to the address shown below:
Derma-Grip, LLC
424 S. Spencer Street
Dalton, GA 30722
706-272-3232 • Fax: 706-278-6207

• Email: info@derma-grip.com

• Shipping and handling charges are non-refundable. If an item is returned to Derma-Grip for a refund or exchange the customer is responsible for all shipping charges that are incurred.

• CODS or collect shipments will not be accepted on return items.

• Returned items should be accompanied by a valid Return Authorization number.

• Restocking fee may apply after 30 days.

• All claims for damages or shortages must be made within 5 days after receipt of shipment.

• Derma-Grip will NOT be responsible for packages returned to us due to order refusals or returned orders after 3 delivery attempts have been made. A 20% restocking fee plus freight charges, and any additional handling charges, will be applied.

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